Shipping & Delivery Information

Delivery and lead time information
• Most products that are in stock will be shipped in 2-4 business days unless otherwise noted in the product details
• Specialized options and accessories may delay the shipment of a product or purchase. Please contact us for specific shipment estimates.

Damaged Items
US Building Products will always replace any damaged items in a prompt fashion. We do ask that you inspect shipments thoroughly upon receipt and prior to signing. Damaged shipments should be refused or received with notation of apparent damage. Details of damage is helpful, but most importantly, noting that damage is recognized helps all parties when settling claims.

When receiving smaller items by FedEx or US Mail, please inspect for shortages or wrong items and report to us within 48hrs.

All damages must be reported within 24 hours.

Shipping outside the continental USA
Rates will vary for shipments to Alaska, Hawaii, and other countries. Most shipments can be done business to business and occasionally, door to door. Door to door delivery can add a considerable amount to freight charges. It is better to arrange for a local business to receive your crate. Contact us for a customized shipping quote.

How will my order be packaged for motor freight shipping?
When your merchandise arrives you can expect the product to arrive on a motor freight carrier. Dealing with a motor freight carrier is definitively different than using FedEx or the Postal Service. When your product arrives, expect it to be heavy and bulky.

Do not expect a motor freight driver to help you unload. They will move your product to the tail of their truck and from that point on, the load is yours to manage. Have some able body friends on hand to help out or whom ever you can recruit.

A driver has been known to be of more assistance if you are to offer them some financial consideration, but this is not always a guarantee. Good luck and be safe in unloading your merchandise.